Warranty and Returns Policy
Direct Returns Policy
If you are unhappy with a purchase for any reason, please let us know. Customers are free to return merchandise purchased direct from Strootco, LLC within the first (30) days for a full refund, less shipping, provided the Strooter has not been used outdoors. Merchandise must be new and in its original carton with all the packing materials and Owner’s Manual. We recommend trying new products indoors first. This will keep the option of a return/exchange open, as the wheels will not have any outdoor wear.
1. Contact Strootco Customer Service to receive a Return Authorization (RA #) number and return shipping address and method.
2. Package the item(s) to be returned in the original packaging. Please enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with the reason for return.
3. Send your returned item(s) shipping prepaid within 30 days of purchase for a full refund, less shipping. Unauthorized or COD returns cannot be accepted. [For your protection, we recommend using United Parcel Service (UPS) or insured parcel post for return shipments and to request a tracking number from the shipper for you records.]
Please allow 4-8 weeks for return processing.
90 Day Limited Warranty – Strootco products are warranted to be free from defects in materials and workmanship for 90 days from date of purchase. Wheels and wheel bearings are not included under warranty protection. Wheel bearings are sealed but not waterproof. As with any precision bearing wheeled conveyance (like a scooter or inline skate), do not submerge wheels, or use in rain, mud, snow or sand.
Please refer to your Owner’s Manual to confirm the terms and conditions of your warranty. If you have any questions, please email us for clarification.
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.